Returns

Returns & Issue Resolution

Titrace handles after-sales issues through a documented review process. The fastest resolution comes from clear order details and supporting evidence.

Contact info@titrace.com with your order number, product name, photos, packaging condition, and a short description of the issue. Report damaged, missing, incorrect, or documentation-related issues as soon as possible after delivery.

Depending on the case, Titrace may offer replacement, refund, store credit, documentation follow-up, or shipment review. Research-use products may not be returnable once opened, used, relabeled, or shipped internationally where return handling is restricted.